Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from veloro. By making a purchase on our website, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Items damaged due to customer misuse
• Products without original tags or packaging

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (623) 694-7196. Provide your order number and reason for return.

Shipping Responsibilities

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of use, damage not present at shipment, or missing components.

Exchanges

Exchanges are available for defective or incorrect items received. Contact us at [email protected] to arrange an exchange. You may be required to return the original item before the exchange is shipped.

Contact Information

For questions about this policy, contact us at:

• Email: [email protected]
• Phone: +1 (623) 694-7196
• Address: 9358 Southwest Pine Road, Phoenix, Arizona 85094, United States

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on https://www.veloro.store and effective immediately upon posting.